Last updated: 07/06/2026
1. Introduction These Terms & Conditions ("Terms") govern the provision of web design, development, and related services by [Company Name] ("we", "us", "our") to you ("the Client"). By engaging us, accepting a quotation, or paying a deposit, you agree to these Terms.
2. About Us [Company Name] is a [company registered in England and Wales under number [number] / sole trader], with registered office at [address]. VAT number: [number]. Contact: [email] | [phone]
3. Services We provide web design and development services, which may include e-commerce store design and build, theme/template customisation, plugin/module configuration, hosting setup, SEO, and ongoing maintenance, as set out in the agreed Proposal, Quotation, or Statement of Work ("the Project Specification"). The Project Specification forms part of these Terms. Any work not described in it is outside the project scope.
4. Quotations and Project Acceptance Quotations are valid for [30] days unless stated otherwise. A project is confirmed once you accept the quotation in writing and pay the agreed deposit. Prices are in [GBP £] and [exclude / include] VAT.
5. Fees and Payment Unless agreed otherwise, we require a [50]% deposit before work begins, with the balance due on completion / before the site goes live. For larger projects, payment may be staged against agreed milestones. Invoices are payable within [14] days. We reserve the right to charge interest on late payments under the Late Payment of Commercial Debts (Interest) Act 1998. Recurring fees (hosting, maintenance, retainers) are billed [monthly / annually] in advance. We may suspend work or withhold deliverables until outstanding invoices are paid.
6. Client Responsibilities
You agree to: Provide all content (text, images, logos, product data, branding) in usable formats by agreed deadlines. Provide timely feedback, approvals, and access to any third-party accounts, hosting, or domains required. Ensure you have the rights/licences for all materials you supply to us. Delays caused by late content or feedback may affect the timeline and cost.
7. Project Timelines
Timelines stated in the Project Specification are estimates made in good faith. We are not liable for delays caused by you, third parties, or events outside our control.
8. Revisions and Scope
The project includes [X] rounds of revisions at each agreed stage. Additional revisions or work beyond the agreed scope ("scope creep") will be quoted separately and charged at our standard rate of [£X per hour/day].
9. Approval and Go-Live Once you approve the final design and build, the project is considered complete. Any changes requested after approval or go-live are treated as new work and charged accordingly.
10. Third-Party Services and Platforms
E-commerce projects often rely on third-party platforms, themes, plugins, payment gateways, and hosting (e.g. WooCommerce, PrestaShop, Shopify, Stripe, PayPal). We are not responsible for: The performance, availability, security, or pricing changes of third-party products. Licensing or subscription fees for third-party software, which are your responsibility unless stated otherwise.
11. Hosting and Maintenance
Where we provide hosting or maintenance, this is governed by the relevant plan/retainer terms. We will use reasonable efforts to maintain uptime but do not guarantee uninterrupted service. Maintenance does not cover issues caused by client changes, third-party updates, or security breaches resulting from outdated software you declined to update.
12. Intellectual Property
Upon full payment, ownership of the final custom design and bespoke code we create transfers to you, except as noted below. We retain ownership of any pre-existing tools, libraries, frameworks, or components we use, and grant you a non-exclusive licence to use them as part of your site. Third-party assets (themes, plugins, stock images, fonts) remain subject to their own licences. Until full payment is received, all work remains our property. We reserve the right to display the completed work in our portfolio and to include a discreet credit/link (e.g. "Designed by [Company]") in the site footer unless otherwise agreed.
13. Client Content and Compliance
You are responsible for ensuring your website, products, and content comply with applicable laws (including consumer law, UK GDPR, and accessibility requirements). We can advise but are not liable for your legal compliance.
14. Confidentiality
Both parties agree to keep confidential any non-public information disclosed during the project and not to use it except for the purposes of the project.
15. Cancellation and Termination
If you cancel the project after work has begun, the deposit is non-refundable and you will be invoiced for all work completed up to the cancellation date. Either party may terminate for material breach if not remedied within [14] days of written notice. On termination, all outstanding fees become immediately payable.
16. Warranties and Bug Fixes
We warrant that work will be performed with reasonable skill and care. We will fix bugs in our own code reported within [30] days of go-live at no charge. Issues arising from client changes or third-party software are chargeable. We do not warrant that the website will be error-free or uninterrupted.
17. Limitation of Liability
We do not exclude liability for death/personal injury caused by negligence, fraud, or anything that cannot be excluded under UK law. Subject to the above, we are not liable for indirect, consequential, or economic loss, including loss of profits, revenue, data, or business. Our total liability shall not exceed the total fees paid by you for the project giving rise to the claim.
18. Data Protection
Each party will comply with UK GDPR and the Data Protection Act 2018. Where we process personal data on your behalf, this will be governed by a separate Data Processing Agreement.
19. Events Outside Our Control (Force Majeure)
We are not liable for delays or failures caused by events beyond our reasonable control.
20. Changes to These Terms
We may update these Terms for future projects. The version applicable to your project is the one in force when you accepted the quotation.
21. Governing Law and Jurisdiction
These Terms are governed by the laws of [England and Wales / Scotland], and disputes are subject to the exclusive jurisdiction of its courts.
22. Contact [Company Name] Email: [email] | Phone: [phone] Address: [address]